FitnessGH

Legal

Terms of Use

These Terms govern your access to and use of FitnessGH. By using the platform, you agree to comply with the responsibilities outlined below based on your role. Last updated: January 29, 2026.

1. Account Responsibilities

Applies to all users

  • You are responsible for maintaining the confidentiality of your login credentials.
  • All activities under your account are your responsibility.
  • You must provide accurate and up-to-date information at all times.
  • Sharing accounts is prohibited unless explicitly authorized.
  • Any suspicious activity must be reported immediately.

2. Role-Based Responsibilities

A. Customers (Gym Members)

  • Must register with accurate personal and payment details.
  • Responsible for selecting and joining a gym before accessing full dashboard features.
  • Must comply with gym policies (attendance, bookings, cancellations).
  • Payments for subscriptions, classes, or services must be completed on time.
  • Misuse of gym facilities or platform features may result in suspension.

B. Gym Owners

  • Responsible for managing gym profiles, pricing, schedules, and services.
  • Must ensure all listed information (location, trainers, pricing) is accurate.
  • Responsible for handling customer relationships and service delivery.
  • Must comply with local laws, safety regulations, and employment standards.
  • Accountable for actions of staff operating under their gym account.

C. Employees (Staff / Trainers)

  • Must use the platform only for authorized business operations.
  • Responsible for managing schedules, classes, and customer interactions professionally.
  • Must not misuse customer data or access unauthorized information.
  • Required to follow employer (gym owner) policies and platform guidelines.

D. Vendors (Third-Party Service Providers)

  • Includes equipment suppliers, wellness providers, or integration partners.
  • Must ensure products/services listed are accurate and delivered as promised.
  • Responsible for order fulfillment, warranties, and support.
  • Must comply with platform integration and data security requirements.
  • Any fraudulent or misleading activity will result in removal.

3. Subscriptions & Billing

  • Subscriptions renew automatically unless canceled before the billing cycle ends.
  • Payments are processed securely via integrated payment providers.
  • Failed payments may result in restricted access to services.
  • Refunds (if applicable) are subject to gym/vendor-specific policies.
  • Pricing may vary by gym, service, or location.

4. Acceptable Use Policy

All users agree NOT to:

  • Engage in fraudulent, abusive, or illegal activities.
  • Harass, threaten, or harm other users.
  • Attempt unauthorized access to systems or data.
  • Reverse engineer or exploit the platform.
  • Upload false, misleading, or harmful content.

Violations may lead to suspension or permanent account termination.

5. Data Privacy & Security

  • User data is handled in accordance with applicable data protection laws.
  • Personal data is only shared when necessary (e.g., bookings, payments).
  • Users must not misuse or extract data from the platform.
  • Gym owners and employees must protect customer data confidentiality.

6. Service Availability

  • FitnessGH aims for high availability but does not guarantee uninterrupted service.
  • Scheduled maintenance will be communicated in advance where possible.
  • Temporary downtime may occur due to technical or external factors.
  • Platform features may be updated, modified, or discontinued at any time.

7. Platform Role as an Intermediary

  • FitnessGH connects customers, gyms, and vendors but does not directly provide gym services.
  • FitnessGH is not liable for the quality of gym services, vendor products, or staff conduct.
  • Disputes should first be resolved between the involved parties.

8. Termination & Suspension

  • Accounts may be suspended or terminated for violations of these terms.
  • Users may terminate their accounts at any time.
  • Outstanding payments or obligations remain enforceable after termination.

9. Liability Limitation

FitnessGH is not responsible for:

  • Injuries sustained at gyms.
  • Losses due to service interruptions.
  • Third-party actions (vendors, gyms, staff).

Use of the platform is at your own risk.

10. Updates to Terms

  • These Terms may be updated periodically.
  • Continued use of the platform constitutes acceptance of updated terms.

11. Support & Questions

If you have any questions about these Terms, please contact support through the platform.

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