FitnessGH

Legal

Privacy Policy

This Privacy Policy explains how FitnessGH collects, uses, protects, and shares information across all user roles on the platform. Last updated: January 29, 2026.

Information We Collect

We collect the following categories of data:

A. Account Information

  • Name, email, phone number
  • Login credentials (encrypted)
  • Role (customer, gym owner, staff, vendor)

B. Gym & Profile Data

  • Gym details (location, services, pricing)
  • Staff profiles and schedules
  • Membership and booking data

C. Payment & Billing Data

  • Transaction history
  • Subscription details
  • Payment status (processed via secure third-party providers)

D. Usage & Device Data

  • App activity (pages visited, features used)
  • Device type, browser, IP address
  • Logs for performance and debugging

How We Use Data

We use collected data to:

Core Platform Operations

  • Manage memberships, bookings, and class schedules
  • Process payments and subscriptions
  • Enable communication between users (e.g., gym ↔ customer)

Personalization

  • Customize dashboards by role
  • Recommend gyms, classes, or services

Platform Improvement

  • Monitor performance and fix bugs
  • Analyze usage trends
  • Enhance security and fraud detection

Data Sharing

We only share data under the following conditions:

Service Providers

  • Payment processors
  • Cloud hosting and infrastructure providers
  • Communication tools (e.g., notifications)

Within the Platform

  • Customers ↔ Gym Owners (e.g., bookings, attendance)
  • Gym Owners ↔ Employees (operational data access)

Legal Requirements

  • When required by law or regulatory authorities

We do NOT sell personal data to third parties for advertising.

Data Security

We take security seriously and implement:

  • Encryption in transit (HTTPS) and at rest
  • Role-Based Access Control (RBAC)
  • Secure authentication and session management
  • Continuous monitoring and threat detection

However, no system is 100% secure, and users share data at their own risk.

Your Rights & Choices

Depending on your role, you can:

All Users

  • Access and update personal information
  • Request account deletion
  • Opt out of non-essential communications

Gym Owners

  • Export customer and business data
  • Manage staff permissions
  • Request bulk data deletion

Customers

  • Control gym memberships
  • Manage subscriptions and payment methods

Employees

  • Access only data relevant to assigned roles

Data Retention

  • Data is retained only as long as necessary for service delivery and legal/financial compliance.
  • Deleted accounts may have limited data retained for audit/legal purposes.

Cookies & Tracking

  • Used for session management and analytics
  • Helps improve user experience
  • Users can control cookies via browser settings

Third-Party Integrations

  • FitnessGH may integrate with external services (e.g., payment gateways).
  • These providers have their own privacy policies.
  • FitnessGH is not responsible for third-party practices.

Children's Privacy

  • FitnessGH is not intended for users below the legal age (under 13/16 depending on jurisdiction).
  • We do not knowingly collect data from minors.

Policy Updates

  • This Privacy Policy may be updated periodically.
  • Users will be notified of significant changes.
  • Continued use implies acceptance.

Contact & Support

If you have any questions about this Privacy Policy, please contact our support team through the platform.

Contact Support